Refund Policy

The BLRTools Software that has been purchased will be executed via a Secure Socket Layer (SSL) connection. You can reach our Technical Support Team at sales@blrtools.com around-the-clock for assistance with any refund or software-related inquiries. They are responsible for processing all software refund requests.

Demo Version Use Is Strongly Suggested.

Our validated data management solutions guarantee one hundred percent success. However, one must evaluate the demo version of the desired software prior to purchase. We expect the users to collaborate with us in order to ensure your complete satisfaction.

Money-Back Guarantee for 30 Days; Full Refund

If desired, you may request a refund for the BLRTools Software product or software purchase within a total of 30 days. In the event that a license is terminated for any reason, the refund and cancellation procedure will adhere to the stipulations outlined in the following section.

Upon successful purchase, activation, and fulfillment of the client's software requirements. If you wish to request a refund at this time, we will not grant your request in any way.
In the event of an unauthorized or unsuccessful transaction, please contact the appropriate bank to request a refund.
**Refund eligibility is not extended to customers who purchase software at a discounted price.
Customers who are unable to activate the software should reach out to our support staff for assistance.
When customers decline to follow the advice provided by our support team, we reserve the right to revoke the refund policy.
Verify the software's system requirements prior to making a purchase. Refund requests will be denied if the system requirements for the specific software are not fulfilled.

It is recommended that the consumer deactivate the antivirus and Windows Defender programs to ensure seamless operation of our software. Should you encounter difficulties disabling your antivirus and Windows Defender, our IT Support team is available to provide remote assistance via, TeamViewer, Ultra Viewer, Anydesk, Skype, Google and other program. However, should you decline to grant us permission for remote access, we shall not be responsible for providing you with a refund.

Buyer/Client's Protection

Using the 256 Bit SSL (Secure Socket Layer) protocol, each piece of information inputted on protected pages is encrypted before being transmitted to the recipient over a secure connection. BLRTools ensures the preservation of the privacy of the data submitted by clients through the forms.

Purchases Via our Authorized Re-Seller: Read the list of authorized re-sellers and providers on given page BLRTools Reseller's Program. Updates are frequent as per resellership conduct and released officially

Refund Terms & Conditions

The purchaser is granted the right to request a refund of the Software License within thirty days of the date of purchase. Refund requests are subject to the following return criteria:

*Refunds on software license fees (money-back) are not permitted after thirty days from the date of software delivery.

If the acquisition is conducted through an authorized re-seller of BLRTools program or directly from BLRTools.
In the event that the acquired product exhibits defects or fails to meet its intended purpose as a result of software malfunctions.
Please contact us if you encounter any technical issues while utilizing our software. Information will be gathered by the First-Line Technical Support Team of BLRTools in order to identify the problem.
Critical technical issues will be escalated to Level-UP Administrative Level Support, who will perform troubleshooting. As a result, in order to be eligible for a refund, our Technical Support Team must ascertain that the problem cannot be resolved
In the event that the BLRTools Support Team is unable to assist the client in resolving software-related issues.
A refund will be issued exclusively upon receipt of a signed "Letter of Destruction" via email. The email should be delivered to sales@blrtools.com by BLRTools Tools within thirty days of the date of purchase of the product or software.
Within fifteen days of the date the "Letter of Destruction" is received from the client, the refund will be processed. If the delay extends beyond 15 days, the client will be duly informed via email by BLRTools.
Should the licensed version of any software malfunction, we shall furnish a resolution for that as well.
In the event that the acquired software is unable to perform the intended functions, our proficient technical staff will offer an appropriate resolution. Should the problem persist, BLRTools will reimburse the money that was originally invested in the product. The quantity will be determined in accordance with the software's resolution of tasks and issues.

*Letter of Destruction:The client certifies in writing that all devices on which the BLRTools product or software was installed have been deactivated. It will enable BLRTools Tools to conduct a remote session investigation at the location of installation in order to verify complete destruction. The inspection may be performed at any time within one year of the date the client purchased the product or software from BLRTools Software, provided that the client is notified in advance. Any traces of the product or software remaining in the customer's system subsequent to initiating the refund claim will result in legal action.

We reserve the right, at our sole discretion, to deny refund requests from any consumer who fails to comply with these refund conditions. The procurement of bundled software is unfortunately non-refundable.

Refund reqeust will be subject to be Rejected under Following Circumstances

In situations where the client refuses to upload files through our FTP due to software malfunction or is unable to share files on any of our cloud storage platforms: Additionally, we are prepared to affix our signature to the Non-Disclosure Agreement (NDA). The refund is void if the client encounters difficulties in completing the process successfully and if he fails to upload his files to our FTP server or share files on any of our cloud storage platforms.
In the event that the client lodges a complaint regarding the software's sluggish conversion speed, a refund request will be denied.
A non-refundable refund will be issued to a client who has acquired one of our products without conducting a preliminary evaluation using the Free Demo Version.
Refund requests are not valid for completed projects such as 30% data recovery, conversion, migration, or any other anticipated process executed successfully by any of our software solutions.
As a condition of accidental purchase, the refund request must be submitted prior to activation. Once the product has been activated, a refund will not be issued for that specific product.
If you have already acquired and activated the software, we will be unable to fulfill your refund request.
To begin, utilize the software demo version designed for file recovery purposes. Purchase the complete version of the software only if the data that you wish to recover is visible in the demo version.
The refund request for recovery software will be initiated exclusively if the software issue is reported within a period of 12 hours from the time of activation.
In the event of an issue pertaining to the functionality or results of the software, we will offer a remote session to resolve the matter. Alternatively, you may submit a test case demonstrating the problem for resolution; should it remain unresolved, the refund procedure will be applicable.
In the event that the user declines to establish a remote connection with our technical support team or fails to disclose their test case, the refund request will not be processed.
Prior to submitting a refund request, you are required to communicate with our support team and describe any software-related issues you have encountered; they will provide you with answers to your product-related questions.
Follow up with our support staff after 48 hours have passed. We will investigate your concern and make every effort to resolve it. Kindly thoroughly examine the demo version and its features.
We might offer you a different program that- if our full version in the event under development for upgrade and update.
We are also in partnership and resellerships as vice-versa, we offer resellership, we are also under resellership with different companies other than our own developed products/software and so for the same we can offer a different working solution in the event of failure or not responding program.

BLRTools Will Not be Responsible for...

Any email that is misplaced or forgotten.
Downloading lag or delays in communication.
Delay caused by an unanticipated, uncontrollable factor.
When an email is identified as SPAM by the client's email client application or the mail server it uses.
Emails awaiting activation or download are returned as bounced for any reason by the originator or receiver mail server.
After the purchase and completion of the procedure, the customer is no longer in need of the software.
I inadvertently acquired software and wish to uninstall it from the system.
Your objective when making the purchase was not to acquire this particular software.
Despite the software being purchased, you encounter difficulties in using it on your computing platform.
Your current platform is incompatible with the software you have purchased.
Delay in license processing over the weekend.
Your system fails to meet the minimal requirements for software operation, rendering it unusable.
We shall not be liable for any misinterpretation of the material disseminated in support of the product or software by BLRTools by the client. The client is then obligated to obtain the appropriate interpretation from the BLRTools support staff.